Returns, Exchanges & Refunds Policy

At The Look Officiel, we want you to be happy with your purchase. Please review our policy before ordering.

1. Returns & Exchanges

For regular-priced online purchases, a one-time exchange due to change of mind may be permitted within seven (7) days of receiving your order, subject to approval and availability. Items must be unused, in their exact original condition, and complete with all original tags, packaging, and accessories. Exchanges must be for an item of equal or higher value, with any price difference paid by the customer.

For in-store purchases, customer requests for exchange due to change of mind, personal preference, or incorrect choice of color, size, or style are not guaranteed to be approved and are subject to the discretion of management. Such claims for in-store purchase exchanges should also be made within seven (7) days from the date of purchase.

2. Defective Products

Please report any issues within 7 days of receiving your order. Defective or damaged items may qualify for repair, replacement, or refund, after management investigation or inspection.

Customers are encouraged to provide a clear, continuous unboxing video showing the package before opening, its contents, and the item's condition upon delivery to assist in assessing claims.

Approved refunds will be processed through the original payment method or another agreed method.

3. Sale Items & In-Store Purchases

Sale and clearance items are final. Items marked "As-Is, Where-Is" are sold in their disclosed condition.

4. Shipping & Cancellations

Customers shoulder shipping fees for voluntary exchanges. We cover applicable return shipping costs for defective or incorrect items. Paid orders cannot be cancelled solely due to change of mind.

5. Contact Us

For assistance, contact us via Viber at 0952-475-3851 with your order details, proof of purchase, and photos, if applicable.

This policy does not preclude management from revising the terms hereof at a later time.